407-275-8400

Autotech Internationale
Autotech Internationale

407-275-8400

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Frequently Asked Questions (FAQ)

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

We want to protect your investment and our warranty. Even great mechanics get it wrong sometimes. To guarantee our work and honor our 6-month warranty, we must verify the real cause before repairs start, so you’re never paying for the wrong fix. 

2. What does the booking process look like for my repair?

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

  • Step 1: Tell us about your issue (warning light, service needed, odd noise, etc.) and we'll set up your appointment.
  • Step 2: Once you arrive, we perform a thorough diagnostics/inspection (up to $150 as per Florida law) and call you before any additional time is charged. (If routine maintenace, or non-repair service is requested a general i

  • Step 1: Tell us about your issue (warning light, service needed, odd noise, etc.) and we'll set up your appointment.
  • Step 2: Once you arrive, we perform a thorough diagnostics/inspection (up to $150 as per Florida law) and call you before any additional time is charged. (If routine maintenace, or non-repair service is requested a general inspection is not required.)
  • Step 3: Once diagnostic is complete, you receive a clear, itemized estimate for repairs, including parts, and estimated time. (Labor time may vary and in some cases can be less than anticpated, or more depending on complexity.)
  • Step 4: Approve the work, and we order parts and get to work.
  • Step 5: Repairs are completed, and you drive away with a 6-month warranty on parts and labor.

3. What’s included in your diagnostic fee? Why is it necessary?

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

3. What’s included in your diagnostic fee? Why is it necessary?

Initial inspection covers troubleshooting, use of scan tools, technical research, and full explanation of findings. This ensures our work is correct and your warranty is protected. Our technicians are equipt with not only years of knowledge, but specialized databases that contain case-studies, known fixes, manufacture notices, updated hou

Initial inspection covers troubleshooting, use of scan tools, technical research, and full explanation of findings. This ensures our work is correct and your warranty is protected. Our technicians are equipt with not only years of knowledge, but specialized databases that contain case-studies, known fixes, manufacture notices, updated hourly by live ASE certified experts. We doubled down on our investment in training and technology so you get the most accurate answers every time.

4. Can I bring my own parts?

1. Why do you always perform your own diagnostics even if I know the issue or another shop already did it?

3. What’s included in your diagnostic fee? Why is it necessary?

Absolutely! But please note: there is no warranty on labor or parts supplied by customer, and labor is billed at 1.5x our hourly rate. However, we strongly urge customer to let us source parts for warranty and part compatibility assurance. We work with top suppliers for the best parts and prices.

Thinking About Advice from Online Forums?

We love when our customers are proactive and care about their vehicles. Staying informed is a great way to protect your investment.
Just remember, while forums and online communities can sometimes help, they often contain advice from enthusiasts rather than certified experts.
Our ASE-certified technicians have over 16 years of hands-on experience and access to the latest manufacturer updates and data. When you trust us to handle your diagnostics and repairs, you’re relying on proven, professional expertise, not "guesswork" or hearsay.
We always welcome your questions, but rest assured, you’re in the hands of true specialists who put accuracy and safety first. 

More Questions?

We love our customers, so never hesitate to give us a call or visit during normal business hours.

Autotech Internationale

5817 East Colonial Drive, Orlando, FL, USA

service@atirepair.com 407-275-8400

Certified Auto Repair Services in Orlando

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